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Our Customer Support staff is committed to providing the highest level of service with timely and well researched answers to all inquiries. To ensure the level of support and service you demand, we will:
- Upon receiving your message or call-back request, we will respond within three working hours.
- Manage your request courteously and professionally.
- Strive to answer your question during your call or, if necessary, follow-up in an expeditious manner.
- Provide you with the information you need or refer you to alternative resources.
- Report your valuable suggestions and feedback to the appropriate management team.
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The Customer Support Group is staffed from 7 a.m. to 5 p.m. MST, Monday - Friday. The following holidays typically are observed:
- New Year's Day
- President's Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving (Thursday and Friday)
- Christmas Day
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Contact Information
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Email: globalcustomerservice@ihs.com
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Phone: 800-624-3974 ext. 1950 (US & Canada) or 303-792-2181 ext. 1950
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Fax: 303-792-2192
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IHS, Inc.
Attn: Customer Support Department
15 Inverness Way East
Englewood, CO 80112
United States
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